Do you sell the foam piece that goes under the cover?
While we do not sell replacement foam, you should be able to find something comparable at a local craft store. Simply cut it to fit your Kitty Sill.
Does this product require a certain window sill depth?
The window sill needs to be at least 2" deep.
How long is the cord?
The cord is 5.5 feet long.
What temperature will this bed reach?
The surface of the bed will be about 15°F above ambient air temperature until the pet lies on the bed. Then it will warm to about 102°F, which is the natural body temperature of dogs and cats.
Are your heated beds and pads pressure sensitive?
Our beds and pads are NOT pressure sensitive. All K&H heated beds and pads feature dual thermostats and are designed to warm to your pet's normal body temperature when he/she lies on the pad. This is a function of the insulation provided by a pet’s body, not the weight of the pet.
K&H beds and pads will emit heat anytime they are plugged in so your pet can sense that heat and be drawn to the bed or pad for warmth and comfort. When your pet is not on the pad, the heat will dissipate into the air and the surface temperature will vary according to the ambient air temperature.
Can I use an extension cord with this product?
MET requires that all manufacturers put the extension cord statement “Do not use with extension cord” on every item that is MET listed by UL 499 standards. This is because they cannot test every extension cord on the market in conjunction with our products for safety. Also, MET suggests that an extension cord is not recommended as a permanent fixture and should only be a temporary solution when using any electrical product.
For more information on MET safety testing, please visit their website at www.metlabs.com.
How long can a heated bed or pad be plugged in?
MET Safety Laboratories suggests unplugging the bed if you leave your home on an extended vacation, as they do with any electrical appliance. Otherwise, it is designed for 24/7 operation and you can leave it plugged in all day. This item has been certified by MET labs to adhere to strict electrical safety standards. For more information, please visit www.metlabs.com.
Is there an off/on switch?
There is not an off/on switch. The pad is always on when plugged in.