I lost the red fill cap. How do I obtain a replacement cap?
No problem! Please contact support for assistance.
How much water should I put in the Cool Bed III?
We recommend the following quantities of water:
- Small: 1–1.5 gallons
- Medium: 2–3 gallons
- Large: 4–6 gallons
How do I keep the water inside the Cool Bed III cold?
We recommend keeping the Cool Bed out of direct sunlight and placing it in the shade, whether outdoors or indoors. If you do this, the bed's unique cool core will keep the water cool.
Does the Cool Bed III have a weight limit?
No, there is not a weight limit for the Cool Bed III.
How is the Cool Bed III constructed and how does it compare to similar products from other brands?
Our Cool Bed III has a heavy vinyl backing, is soft and pliable, and also has a nylon coating. Our competitors' vinyl is often very stiff.
Where does the water go?
There is a cap on the underside of the Cool Pad. Remove this cap and fill the bed with water.
How often do I need to refill the Cool Bed?
You do not need to refill the Cool Bed.
Is this product puncture-proof?
While the Cool Bed III has heavy duty vinyl backing and most people use it without experiencing a puncture, it is not puncture-proof.
It is possible than an animal's nails could puncture the bed. If this is a concern for you, the Coolin’ Pet Pad would be an excellent alternative.
Would this work for cats too?
Since dogs and cats have the same body temperature, any of our dog products will work for cats as well. Other customers have used it for that cats without any issues, but please be aware that a cat’s claws could possibly puncture the bed. If this is a concern for you, the Coolin’ Pet Pad would be an excellent alternative.
Can it be used with a heater?
This item cannot be used with a heater. It is specifically engineered to be used as a cooling dog bed.
Is the cooling dog bed safe for human usage as a pillow?
This product is made for pets and tested for pets, but has never been tested for use with humans. It is constructed of vinyl/nylon on the exterior surface, so if you have any allergies to these materials, we do not advise using it. The inside consists of foam and the water you provide and the product is non-toxic. The water inside will wick the heat from anything that is in contact with the product, whether it be human or animal.
How can I deter my dog from chewing the fill cap?
You can use a homemade chew deterrent, or buy one such as this one and apply it to the cap.
I had to move our Cool Bed III. In doing so, the inner material got bunched up. How can I get the bed to lay flat again?
To avoid this issue, please follow the Cool Bed III instructions carefully. The problem occurs when the Cool Bed III is picked up by the corner or edge. The weight of the water in the foam core will actually tear the foam core away from the side it has been secured to. This causes the foam to bunch up in the bottom and then it won’t lie flat again.
That being said, there is a remedy that works most of the time. Overfill the Cool Bed with water–at least as deep as the foam bunch is tall. Then fill it with air to make it balloon up. Knead the bed until the foam works its way out flat. Drain the excess water and air and be extremely careful when moving it since the core has already been ripped.